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Quick Guide: Issue View
Quick Guide: Issue View

How to find and manage all of the collected information about a specific issue

Updated over a week ago

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Introduction

Accessibility Issue View

Data Privacy Issue View

Quality Assurance Issue View

Additional Resources

Introduction

The Issue View feature is a way to narrow down scan results to see website issues on an individual issue, for example a broken image on a specific page.

Issue View allows you to manage and assign web accessibility and governance tasks to the right team colleagues. It is also possible to copy the URL of an Issue View page and paste it into any task management platform like Asana, Monday, JIRA, and others. No integration is needed.

Issue views are available on the Page Details page for the following modules:

  • Accessibility

  • Data Privacy

  • Quality Assurance.

This article gives instructions on how to access the issue view from each supported module.

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Accessibility Issue View

View and get a link to a specific issue on a specific page within the Accessibility module.

  1. Click Accessibility (icon of a human with arms extended) on the Dashboard toolbar. The Accessibility landing page opens.

    Image showing the location of the Accessibility button on the top menu bar and the Accessibility landing page..

  2. From the menu on the left, select Pages with Failing Checks.

    Image showing the Accessibility Pages with Failing Checks page.

  3. Click Open page details (the page icon) on the same row as a page with failing checks.

    Image that shows the location of the Open Page Details button on the same row as an issue on the right-hand side of the row.

    The Page Details page opens. This page shows accessibility checks with issues and the percentage of compliance for the webpage.

    The Page Details landing page in the Accessibility module.

  4. Click Open Issue Page (an 'i' icon) on the right side of the page in the section with issues, on the same row as an issue.

    The location of the Open Issue Page button; on the information panel for the accessibility issue.

    The Accessibility Issue page opens.

    The Accessibility Issue page. The description of the fields is in the document text.

    • Snippet Overview section: This section gives information on the snippet.

      • Effect on overall compliance level: The percentage of effect this snippet has on the overall compliance level of the webpage.

      • Element: The type of element of the snippet.

      • Date found: The date that the issue was first detected.

      • Snippet: The snippet from the source code.

    • Checks for the issue section: This section lists the failed checks for the issue.

      • Review (eye icon): Click for information and tips on how to repair the issue.

      • Check: This column shows the name and description of the failed check.

      • Help Center (graduation cap icon): Click to read the Accessibility Help Center information and tips about the issue.

        • Element

        • Guidelines

        • Requirement

        • Error

        • Short Description

        • How to Determine

        • Steps to Check

        • Procedure

        • Expected Result

        • Failed Result

        • Examples (Pass and Fail).

        Click Open New Help Center for added details about the WCAG 2.2 check.

        • The name of the check

        • Impact

        • Difficulty

        • Guidelines

        • Tags

        • Why is this an issue

        • Examples (if available).

        For more information, see the user guide article:

        Accessibility Help Center.

  5. Click Copy URL on the upper right side of the page to copy the URL to the issue.

    The location of the Copy URL button in the top right corner of the accessibility issue pane.
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Data Privacy Issue View

View and link to a specific issue on a specific page within the Monsido UI.

  1. Click Data Privacy (the lock icon), on the Dashboard toolbar. The Data Privacy page opens.

    Image showing the location of the Data Privacy button.

  2. Select Content with Data Issues from the menu on the left.

    Image showing the location of the Content with Data Issues menu option.

    The Content with Data Issues page opens.

    Image of the Content with Data Issues page.

  3. Click Open page details (webpage icon) on the same row as a page in the list.

    The location of the Open Page Details button on the same row as.an issue on the Content with Data Issues page.

    The Data Privacy details page opens.

    The Page Details landing page for a page with errors in the Data Privacy module.

  4. Click on an issue in the list. The pane to the right updates with information and help about the issue.

  5. Click Open Issue Page (an 'i' icon) on the same row as an issue on the right side of the page.

  6. The Data Privacy Issue page opens. View details about the snippet.

    View of a data privacy issue.

    • Snippet Overview

      • Status

    • Checks for the issue: This section is a list with the details for the checks that need attention.

  7. Click Copy URL on the upper right side of the page to copy the URL to the issue.

    The location of the Copy URL button is highlighted, on the upper right corner of the page.
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Quality Assurance Issue View

View and link to a specific issue on a specific page. Follow these steps for Broken Links, Broken Images, and Misspellings.

  1. Click Quality Assurance (the checkbox icon), on the Dashboard toolbar.

    Image showing the location of the Quality Assurance button.

  2. The Quality Assurance summary page opens.

    Image of the Quality Assurance landing page.

  3. Click Links from the menu on the left.

    Image showing the location of the Links option.

  4. Click Content with Broken Links in the expanded menu.

    Image showing the location of the Content with Broken Links option in the left menu.

  5. Click Open Page Details (the webpage icon) on the same row as a page in the list.

    Image showing the location of the Open Page Details button, on the right-hand column.

  6. Click Open Issue Page (an 'i' icon) on the same row as an issue on the right side of the page.

    The location of the Open Issue Page button, on the bottom right of the window.

  7. The Broken Link page opens. View details about the snippet.

    • Issue Details

    • All pages with this broken link

    • All documents with this broken link.

    For more information, see the user guide article:

    Quality Assurance: Links.

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Quality Assurance Misspellings/Potential Misspellings Issue View

View and link to a specific issue on a specific page within the Monsido UI.

  1. Click Quality Assurance (the checkbox icon), on the Dashboard toolbar.

    Image showing the location of the Quality Assurance button.

  2. The Quality Assurance page opens.

    Image of the Quality Assurance landing page.

  3. Click Spellcheck from the menu on the left. The menu expands.

    The location of the Spellcheck button on the left menu bar of the Quality Assurance page.

  4. Click Pages with Misspellings. The Pages with Misspellings page opens.

    Image of the Pages with Misspellings menu item and page.

  5. Click Open Issue Page (an 'i' icon) on the same row as an issue.

    The location of the issue view button on the lower right side of the window.

  6. The Misspellings page opens. View details about the snippet.

For more information, see the user guide articles:

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Additional Resources

For definitions and explanations of acronyms and abbreviations, see:

Glossary.

For further assistance, contact the support team or use the chat and help features inside the application.

Image of the toolbar with the Help Center buttons highlighted.

Contact Information

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