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Accessibility Help Center

About the Accessibility Help Center

Updated over a week ago

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Introduction

Monsido provides a built-in Accessibility Help Center for website accessibility issues. The Help Center gives details about the issues and tips on how to fix them.


Access the Help Center

The Accessibility Help Center provides guidelines on the level of WCAG requirements.

To access the Accessibility Help Center:

  1. On the same row as an error, from the Check List page or from the Accessibility Fast Track page, click Help Center (graduation cap icon).

    Checklist view

    Screenshot highlighting the Accessibility Help Center Icon located in the Checklist view.

    Accessibility Fast Track view

    Image that shows the location of the Accessibility Help Center button on the Accessibility Fast Track page.

  2. The Accessibility Help Center page opens. Find information about the issues and instructions on how to fix them.

    Image that shows the Accessibility Help Center page.

    The information about the issue includes:

    • Element

    • Guidelines

    • Requirement

    • Error

    • Short Description

    • How to Determine

    • Steps to Check

    • Procedure

    • Expected Result

    • Failed Result

    • Examples (Pass and Fail).

  3. Click Open New Help Center for added details about the WCAG 2.2 check.

    Image that shows the location of the Open New Help Center button, on the upper right-hand corner of the page.

    The information about the check includes:

    • The name of the check

    • Impact

    • Difficulty

    • Guidelines

    • Tags

    • Why is this an issue

    • Examples (if available).


WCAG 2.2 Guidelines

To support the new guidelines from the update to WCAG 2.2, Monsido has launched a new support center for accessibility.

Access it from within the existing help center.

Image that shows the location of the Open New Help Center button, on the upper right-hand corner of the page.

The new WCAG 2.2 guidelines add the following checks:

New checks, in addition to previous recommendations from the WCAG 2.1 guidelines, include:

  • For steps in a process, information previously entered by or provided to the user that is required on subsequent steps is either auto-populated or available for the user to select.

  • If a cognitive test (such as memorizing a username and password) is required to log in, an alternative method of authentication that does not require a cognitive test (such as permitting copy and paste function) must also be provided.

  • Essential controls such as edit buttons should remain visible and/or accessible while they are relevant, rather than being hidden and/or invisible until a mouseover or focus is applied to them.

  • If a help option is made available, it should be consistently accessible in the same relative location so it can be found easily.

  • All interactive targets (such as linked icons) must take up a minimum of 44x44 CSS pixels of space. This can include white space surrounding the target.

  • If dragging movements are needed (for example, to change a slider), an alternative method such as a mouse click or tap (on a touch-screen) should be provided.

  • Make sure that all publications have page numbers and that those numbers match any corresponding version (such as zoomed in or viewed elsewhere) or the printed version, if any.

  • When receiving keyboard focus, User Interface components must have a minimum focus indication area that contrasts sufficiently with both the colors of the unfocused state and with the adjacent colors. In addition:

    • The item with focus applied to it must not be obscured by author-created content.

    • When receiving keyboard focus, User Interface components must have a minimum focus indication area that contrasts sufficiently with the colors of the unfocused state.

      Tip! The Monsido Color Contrast Checker is a quick way to test the color combinations on websites and pages. For instructions, see the Quick Guide: Check and Repair Color Contrast.

Location of the Open New Help Center button within the Help Center.


Additional Resources

For more information from Monsido:

For more information about accessibility requirements:

For definitions and explanations of acronyms and abbreviations used in the Monsido User Guide, see:

For further assistance, contact the Monsido support team at support@monsido.com or use the Monsido chat and help features inside the application.

Image of the toolbar with the Help Center buttons highlighted.

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