This article gives special instructions about the Heartbeat module that are specific to CivicPlus users.

Whitelist IP Address

Additional Resources

Important notice to CivicPlus Monsido customers

The Heartbeat tool uses the following IP address:
​35.238.182.110
Please whitelist this IP to ensure the module functions properly.

For definitions and explanations of acronyms and abbreviations used in the Monsido User Guide, see:

Glossary.

For further assistance, contact the Monsido support team at support@monsido.com or use the Monsido chat and help features inside the application.

Monsido Contact Information