User Roles

Admin and Regular user role descriptions in Monsido

Updated over a week ago

Section Topics


There are two levels of access for end users of the Monsido UI:

  • Regular

  • Admin.

New users are created either by Monsido or by an admin user on the customer account. During this setup phase it is possible to select whether that user is a Regular or Admin. Admin users have a higher level of access.

Monsido also supports the opportunity to add API users. The instructions are linked into this document.

Regular User Roles

Regular Monsido users can view the data in the modules and receive reports for specific modules that pertain to their area of expertise.

Regular users can update some website data. See the User Guide articles on the various ways that website data can be corrected and/or edited.

View Modules

Regular users can view and in some cases interact with the information contained in most of the included modules, features, and add-ons. See the User Guide for the instructions for each module:

View Reports

Regular users can view specific reports that are assigned to them by an Admin user. See the User Guide for more instructions:

Admin User Roles

Admins can interact with the following elements that Regular users cannot. This section gives guidance on the features that only admins can access, as well as links to the instructions on how to perform the actions.

Admin Settings

  1. From the Monsido Domain Overview (globe icon), click Admin Settings (gear icon) at the top of the page.

    Image that shows the location of the Settings button, on the top menu bar.

    The Domain Settings page opens.

    Image showing the Domain Settings page.

  2. Click Action n the same row as a domain,

    Image showing the location of the Action button.

    The Action menu expands.

    Image showing the expanded Action menu.

  3. Admin users can select an action to perform:

User Administration

Admin users can add, edit, and remove users and also set user access. This section gives guidance on where to find the instructions on how to do these tasks.

Create Labels

Admins can create labels and add them to domains, pages, users and issues. This section gives guidance on where to find the instructions on how to do these tasks.

For more information, see the User Guide chapter:

API Users

API stands for Application Programming Interface and is a connection between computers or between computer programs.

In contrast to a UI (user interface), which connects a computer to a person, an API connects computers or pieces of software to each other.

WARNING: An API token allows access to domain code. APIs are not intended to be used directly by individuals (end users). Only a programmer or developer should use APIs, when they need to implement the Monsido API on in other applications or CMS systems, for example.

Always verify the user identity and role before sending out an API token to an individual.

Monsido supports API use. The API can be based on the customer location, and so we have 3 APIs:

To use the Monsido API, your application has to present user credentials (the token) in an authentication software program (such as postman). The API user account can only be used for API access. It is recommended to create a new user account specifically for this purpose and assign the API user scope to it via the free-text field.

Note: This capability is not yet available to all customers, please contact support if you would like to implement API Users for your website.

For more information, see the User Guide chapter:

Additional information

For further assistance, contact the Monsido support team at or via the Monsido chat and help features inside the application.

Image of the toolbar with the Help Center buttons highlighted.

Contact us:

Monsido, Powered by CivicPlus

San Diego, CA, USA

5880 Oberlin Dr,
San Diego, CA 92121, USA

Australia & New Zealand

Suite 2.04
80 Cooper St
Surry Hills, NSW 2010

Copenhagen, Denmark

Borupvang 3
2750 Ballerup, Denmark

London, UK

14 New Street
London, EC2M 4HE

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