Heartbeat

How to configure and use the Heartbeat module

Updated this week

This article gives instructions on how to set up and use the Monsido Heartbeat module.

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Prerequisites

The Heartbeat tool uses several IP addresses.
Please whitelist the IP for your region to ensure the module functions properly.

34.38.129.137 EU1
34.34.150.42 EU2
34.69.190.50 US2
35.238.182.110 US3

If you do not know which one to use, please contact your sales representative.

Note: US1 and AU1 do not have a single IP yet. This will be done in the future.


Introduction

Monitor website performance and stay alert to slow response times and outages, before these become an issue for site visitors.

  • Monsido monitors the website in real-time 24/7 for slow response time or downtime. Schedule reports or automated alerts and have them sent to assigned users when the site has a slow response or has crashed.

  • Monsido measures website response time and details any incidents of downtime.

  • Heartbeat uses random IP addresses. Heartbeat does not execute JavaScript on the page so there is no analytics data that could alter your statistics values.


Setup

The Heartbeat feature is included in all Monsido packages, there is nothing that needs to be set up.

Note: For best results, use Heartbeat on your Homepage only.

To disable the feature, see the Heartbeat Configuration section below.


Configuration

This section gives instructions on how to configure the Heartbeat module.

  1. Click Heartbeat (the heart icon), on the Monsido dashboard toolbar.

    The location of the Heartbeat button, on the window toolbar below the page toolbar.

    The Heartbeat landing page opens.

  2. Click the Configuration button (a gear icon) on the upper right-hand side of the page.

    The location of the Configuration button on the top right of the window, below the page toolbar and the window toolbar.

    The Heartbeat Configuration page opens.

    The Checkpoint Exemption pane.

  3. Fill in the fields:

    • Status: Toggle the switch OFF or ON to disable or enable this feature. By default, this feature is ON.

      • URL: Enter the full URL, be sure to include all address elements
        (http : // www. your domain name.com).

      • Ping Intervals: The default setting is 5 minutes.

      • Click Save to save the changes.


Notifications

  • Response time notification: Toggle the switch OFF or ON to receive an email if the site has a slow response time.

    Note: If there are no incidents registered for the page in the selected date range, the export file will be empty.

    ON: The field expands.

    The Heartbeat configuration pane, showing the fields that appear when the button is turned ON..

    Fill in the following fields:

    • Response time: Click the drop-down arrow and select a response time notification threshold.

    • Response time notification: Click the drop-down arrow and select the number of minutes of slow response time that should pass before the system sends an email.

    • Email receiver: Enter the email address for the alert to be sent to. Add as many as needed, and separate them with a space.

    • Click Save to save the changes.

  • Downtime notification: Toggle the switch OFF or ON to receive an email if the site is down.

    Note: If there are no incidents registered for the page in the selected date range, the export file will be empty.

    ON: The pane expands.

    The Heartbeat configuration pane that expands when the button is turned ON.

    • Fill in the following fields:

      • Time to Warning: Click the drop-down arrow and select the amount of time the site should be down before a notification is sent.

      • Email receiver: Enter the email address for the alert to be sent to. Add as many as needed, and separate them with a space.

      • Notification when the downtime ends: Turn the switch ON to receive an email when the system is back up. The service message is sent to the same email.

      • Click Save to save the changes.


Heartbeat Dashboard

This section gives instructions on how to use and understand the Heartbeat dashboard.

  1. Click Select Domain to expand the Domains list.

    The location of the Select Domain button in the upper left corner of the page, on the page toolbar.

  2. Select the domain to open.

    The expanded list of domains on the left side of the page, that expands when you click Select Domain.

  3. Alternatively, from the Domain Overview page, click Open on the same row as the domain name.

    The location of the Open button, on the same row as the domain name.

  4. The Dashboard for the domain opens.

    The full dashboard view.

  5. Click Heartbeat (the heart icon), on the toolbar.

    The location of the Heartbeats button, on the window toolbar just below the page toolbar.

    The Heartbeat landing page opens.

  6. Toolbar buttons: On the top right-hand side of the page, select:

    • Exports: Click the export icon. The current page is downloaded locally in CSV format.

    • +Add new check: The Heartbeat Checkpoint Information pane slides open. Provide the following information to create a new check:

      • Status: Toggle the switch OFF or ON to disable or enable this feature.

      • URL: Enter the full URL, be sure to include all elements of the address (http: // www. domain name.com).

      • Ping Intervals: Click the drop-down arrow and select the ping intervals for Monsido to check on the website status.

        • 1 minute

        • 5 minutes.

      • Response time notification: Toggle the switch OFF or ON to receive an email if the site has a slow response time.

        Note: The export file is empty if there are no incidents registered for the page in the selected date range.

      • Downtime notification: Toggle the switch OFF or ON to receive an email if the site is down.

        Note: If there are no incidents registered for the page in the selected date range, the export file will be empty.

      • Save: Click Save to save the configuration and close the configuration pane.

    • Exemption: See the Exemption section of this document for instructions.

    • Configuration: See the Configuration section of this document for instructions.

  7. Average response time across all checkpoints

    • A graph identifies any performance incidents experienced by the domain over a selected timeframe. The graph also shows domain response time and average response time as measured in milliseconds.

    • Under the graph is a breakdown of domain outages during the selected time frame. The breakdown displays the start time, end time, and duration of outages.

      The Heartbeat landing page. A line graph shows the average response time across all checkpoints.

Exemptions

This section gives instructions on how to add exemptions for instances of planned downtime, for example, server maintenance.


Add an Exemption

  1. From the Monsido Domain Overview, click Select Domain and select the domain to work with. The Domain Overview page opens.

    The location of the Select Domain button on the top left of the window.

  2. Click on the domain name. The Dashboard for the domain opens.

    The full dashboard view.

  3. Click Heartbeat (the heart icon), on the toolbar.

    The location of the Heartbeat button, on the window toolbar, just underneath the page  toolbar.

    The Heartbeat landing page opens.

  4. Click Exemption on the upper right-hand side of the page.

    The location of the Exemptions button, on the top right side of the page below the toolbars..

    The Checkpoint Exemptions pane opens.

  5. Click Add new exemption.

    The location of the Add New Exemption button, on the top right corner of the pane in line with the page name..

  6. The Add Exemption pane slides open.

    The Add Exemption pane.

  7. Fill in the fields:

    • Repeat: Click the drop-down arrow and select a repeat frequency.

      • None

      • Daily

      • Weekly

      • Monthly.

    • Start date: Use the date-picker to select a start date and time.

    • End date: Use the date-picker to select an end date and time.

    • Exemption options: Tick to select an exemption option:

      • Exemption time is not part of the downtime calculation.

      • Exemption time is part of the downtime calculation (if you have 1 hour exemption time and no other downtimes in one day, your uptime will be shown as 95.83% uptime).

    • Description: Enter a free-text description of this exemption.

  8. Click Save to save the changes. The pane closes and the new exemption is on the list.


Edit an Exemption

  1. On the same row as an exemption, click the gear icon. The Details pane opens for the exemption.

  2. Edit as needed.

  3. Click Save to save the changes.


Remove an Exemption

  1. On the same row as an exemption, click the trashcan icon.

  2. A dialog opens asking, Are you sure you want to delete this exemption? Click Cancel to cancel the action or OK to delete the exemption.

  3. The dialog closes and the exemption is gone from the list.


Additional Resources

For definitions and explanations of acronyms and abbreviations used in the Monsido User Guide, see:

For further assistance, contact the Monsido support team at support@monsido.com or use the Monsido chat and help features inside the application.

Image of the toolbar with the Help Center buttons highlighted.

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