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Introduction
We believe in providing the best possible support for our customers.
Monsido offers many types of support. Our friendly support staff is ready to answer questions, give helpful tips and advice, and help you make the most out of Monsido.
In-App Suggestions
For an explanation of errors and common solutions on how to fix them within the Accessibility module, just click the Help Center button. Find suggestions on best practices and other helpful information about most issues.
Online Training Sessions
New users can set up live online training sessions for team members. Click the Book Online Training button on the upper right-hand side of the Monsido application to for information on how to set up a training session. If needed, contact the Monsido support team at support@monsido.com or via the Monsido chat and help features inside the application for more help and advice.
Monsido also provides a handy Email Template Instructions guide with email templates for various stakeholders to make it even easier to set up the training sessions.
Email Support
Send an email any time to the Monsido Support team.
Chat Support
Reach out to us in the Live Support Chat system inside Monsido.
Knowledge Base
The Monsido platform offers a Knowledge Base help center with lots of valuable guides, including the Monsido User Guide to help you get started.
Access the Knowledge Base (question mark icon) from the top menu bar on every page of Monsido.
Accessibility Help Center
The Accessibility Help Center gives information and examples about the acceptance criteria, reasoning, and ways to fix accessibility errors.
Access it with the Help Center (graduation cap icon) on the same row as an error, from the Checklist page or from the Accessibility Fast Track page.
Checklist view
For more information, see the User Guide chapter:
Monsido for Developers
For advanced users, Monsido for Developers contains documentation and help files for web developers.
Webinars
At Monsido, we’re all about knowledge sharing. View any webinar in our recorded collection, or Contact our Support team to request a new webinar. Webinars are added continually so keep an eye out for new additions.
For more information, visit the web page listings:
Accessibility Training
Monsido makes sure that your team is educated on web accessibility and updated on the latest guidelines and standards. You will receive extensive online training and support, all-inclusive with the use of our platform. Our one-on-one webinars will walk you through the Monsido platform and answer many of the questions your team may have. We also offer training with a certified web accessibility consultant.
Contact our Support team to set this up.
For more information, see the User Guide chapter:
Product Training
We offer training for new users as well as ongoing training for your entire team.
If you want to maximize your investment, there’s no better way than giving your team the skills they need to use Monsido to its fullest extent. Customers who invest time in training consistently experience fewer errors on their websites and create a better web experience for their visitors. That’s why we offer a wide range of training options including in-person classes featuring hands-on instruction, virtual training, private workshops, and more.
All Monsido customers and their staff will receive access to our training webinars. See all the topics our basic webinars cover below. All webinars are free of charge for Monsido customers!
We know that learning to use a new tool can be tough. We’ll take you through the Monsido tool and provide training webinars for the following:
Introductory walk-through of the platform modules and features.
Get deeper insights into areas that our tools cover like SEO best practices, accessibility standards, content guidelines, user experience, and more.
Detailed explanations on implementing the Monsido modules.
How to use the tool to find and fix errors.
Understand and report on diagnostics.
How to use the tool to continuously improve your website and achieve SEO.
For more information:
Contact our Support team to set up a training session.
Visit the Monsido Webinars page for recorded sessions and informational videos.
Additional Information
For further assistance, contact our Support team or contact our live help anytime via the Monsido chat and help features inside the application.
Contact us
Monsido, an Optimere brand:
San Diego, CA, USA
5880 Oberlin Dr,
San Diego, CA 92121, USA
Australia & New Zealand
Suite 2.04
80 Cooper St
Surry Hills, NSW 2010
Copenhagen, Denmark
Borupvang 3
2750 Ballerup, Denmark
London, UK
14 New Street
London, EC2M 4HE