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Monsido Training and Support

Instructions on the Monsido Training and Support methods

Updated over a week ago

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We believe in providing the best possible support for our customers.

Monsido offers many types of support. Our friendly support staff is ready to answer questions, give helpful tips and advice, and help you get the most out of Monsido.

In-App Suggestions

For an explanation of errors and common solutions on how to fix them within the Accessibility module, just click the Help Center button. Find suggestions on best practices and other helpful information about most issues.

The location of the Open New Help Center button on the top right corner of the page.

Online Training Sessions

New users can set up live online training sessions for team members. Click the Book Online Training button on the upper right side of the Monsido application for information on how to set up a training session. If needed, contact the Monsido support team or use the Monsido chat and help features inside the application for more help and advice.

The location of the Accessibility Help Center Icon located in the Checklist view at the top of the page..

Monsido also provides a handy Email Template Instructions guide with email templates for various stakeholders to make it even easier to set up the training sessions.

Email Support

Send an email any time to the Monsido Support team.

Chat Support

Reach out to us in the Live Support Chat system inside Monsido.

The location of the help buttons on the right side of the menu bar.

Knowledge Base

The Monsido platform offers a Knowledge Base help center with lots of valuable guides, including the Monsido User Guide to help you get started.

Access the Knowledge Base (question mark icon) from the top menu bar on every page of Monsido.

Accessibility Help Center

The Accessibility Help Center gives information and examples about the acceptance criteria, reasoning, and ways to fix accessibility errors.

Access it with the Help Center (graduation cap icon) on the same row as an error, from the Checklist page or from the Accessibility Fast Track page.

Checklist view

Screenshot highlighting the Accessibility Help Center Icon located in the Checklist view.

For more information, see the User Guide chapter:

Monsido for Developers

For advanced users, Monsido for Developers contains documentation and help files for web developers.


At Monsido, we’re all about knowledge sharing. View any webinar in our recorded collection, or Contact our Support team to request a new webinar. Webinars are added continually so keep an eye out for new additions.

For more information, visit the web page listings:

Accessibility Training

Monsido makes sure that your team is educated on web accessibility and updated on the latest guidelines and standards. You will receive extensive online training and support, all-inclusive with the use of our platform. Our one-on-one webinars will walk you through the Monsido platform and answer many of the questions your team may have. We also offer training with a certified web accessibility consultant.

Contact our Support team to set this up.

For more information, see the User Guide chapter:

Product Training

We offer training for new users as well as ongoing training for your entire team.

All Monsido customers and their staff have access to our training webinars. See all of the topics our basic webinars cover below. All webinars are free of charge for Monsido customers!

  • Introductory walk-through of the platform modules and features.

  • Get deeper insights into areas that our tools cover like SEO best practices, accessibility standards, content guidelines, user experience, and more.

  • Detailed explanations on implementing the Monsido modules.

  • How to use the tool to find and fix errors.

  • Understand and report on diagnostics.

  • How to use the tool to continuously improve your website and achieve SEO.

For more information:

Contact our Support team to set up a training session.

Visit the Monsido Webinars page for recorded sessions and informational videos.

The location of the Accessibility Help Center Icon located in the Checklist view.

Additional Information

For further assistance, contact the Monsido support team at or via the Monsido chat and help features inside the application.

Image of the toolbar with the Help Center buttons highlighted.

Contact us:

Monsido, Powered by CivicPlus

San Diego, CA, USA

5880 Oberlin Dr,
San Diego, CA 92121, USA

Australia & New Zealand

Suite 2.04
80 Cooper St
Surry Hills, NSW 2010

Copenhagen, Denmark

Borupvang 3
2750 Ballerup, Denmark

London, UK

14 New Street
London, EC2M 4HE

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