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Introduction

PDF scans are done via a Remediation Quote. Order a list of issues that require attention in the PDF. This service is provided by a third-party provider, CommonLook

CommonLook PDF | PDF Accessibility and Compliance.

Choose the type of PDF scan:

  1. Scan a PDF file (also known as a “clarity” scan).

  2. Request PDF file remediation.

Note: The Content Links count in the Inventory module shows the number of links that point to PDF files. This is not the same as PDF files that are internal and present on the site. For example, the inventory may state a higher number of PDF links than the the Accessibility module PDF file count.


Request PDF Scans

This section gives information on how to request a PDF scan.

  1. Click Domain Overview (Globe icon) on the top menu bar.

    The location of the Domain Overview button on the top menu bar.

  2. Click to select a domain from the list. The domain Dashboard opens.

    An example of a domain Dashboard landing page.

  3. On the top menu bar, click Accessibility (icon of a human figure with outstretched arms).

    The Accessibility button locaton on the window menu bar.

  4. The Accessibility summary page opens.

    The location of the Internal PDFs selection on the left menu.

  5. From the menu on the left-hand side of the screen, click PDFs.

  6. The list expands with more choices:

    • Internal PDFs: Select if the PDF is uploaded on the site. The Internal PDFs page opens.

      Image showing the location of the Internal PDFs button.

      The chart has the following sorting options:

      • Pending

      • Reviewed/OK

      • Queued

      • Failed.

  7. Action: Click to expand the list of options.

  8. Select Start PDF Accessibility scan: Select to scan this PDF.

    The PDF file moves into the Queued column.

    If the PDF is located externally, select External PDFs: The External PDFs page opens. The chart has the following sorting options:

    • Pending

    • Reviewed/OK.

  9. Click a PDF in the list to view the URL and scan information.

The scan results are imported directly into your account and are available through the Monsido dashboard.

If the scan is succesful and no accessibility errors are found, the PDF is automatically moved to the Reviewed/Ok column. Select the PDF to view the results.

If the scan is succesful and some accessibility errors are found, the PDF is automatically moved to the Failed column. Click to view the scan results and the issues detected. Repair the errors or use the PDF remediation option as described below in the Remediation Quote instructions, upload the new PDF documents, and then start a new scan.


Check the Scan Results

To find more details about the PDF from the scan results, the Quality Assurance Module can provide some additional details:

Instructions

  1. From the Monsido Domain Overview, click Select Domain.

    The location of the Select Domain button on the upper left side on the page menu bar.

    The Domains list page opens.

  2. Click on the domain name. The Dashboard opens.

    The full dashboard landing page on a sample website.

  3. Click Quality Assurance (the checkbox icon), on the toolbar.

    The location of the Quality Assurance button on the window toolbar.

  4. The Quality Assurance page opens.

    The Quality Assurance landing page on a sample website.

  5. Click Content with QA Errors from the menu on the left-hand side of the page.

    The location of the Content with QA Errors option on the left menu bar.

    The Content with QA Errors page opens.

    The Content with QA Errors page for a sample website.

  6. On the menu bar at the top of the chart, click to navigate to PDF Documents.

    The location of the PDF Documents filter option, above the results list.

  7. Click a document in the list to view more information about the scan results.

    If the scan is succesful and no accessibility errors are found, it is automatically moved to the Reviewed/Ok column. Select the PDF to view the results.

    If the scan is succesful and some accessibility errors are found, the PDF is automatically moved to the Failed column. Click to view the scan results and the issues detected. Repair the errors or use the PDF remediation option as described below in the Remediation Quote instructions, upload the new PDF documents, and then start a new scan.


Remediation Quote

If any PDF files require remediation, this can be requested from within the Monsido platform. Monsido delivers the remediated documents and accessibility reports when they are ready. To include the PDF scanning tool, upgrade your account at Monsido Support .

  1. Perform an accessibilty scan as per the previous section and locate the PDF files that are non-compliant.

  2. On the same row as a PDF that is non-compliant, click to select Remediation Quote.

    This submits an order for remediation of issues that require attention in the PDF. This service is provided by a third party. A dialog box opens with the following text:

    "Document remediation for compliance to WCAG 2.1 AA, Section 508, HHS or PDF/UA accessibility standards. Document remediation requires manual verification and can range in cost. When you submit PDF documents for remediation, we will review the document and give you a firm, fixed price for the remediation. Upon completion of the work, we will also provide a compliance report. We will let you know if there is any Alternative Text (Alt-Text) required for images that are not self-descriptive or any related additional information needed to remediate the document."

    The dialog box with the text as given above for PDF remediation quotes.

  3. Click OK to confirm, or Cancel to close the dialog box without ordering the PDF remediation check.

  4. The remediated PDFs are sent to you when they are finished.

  5. Remove the old PDFs from the website and upload the remediated PDFs.

  6. Change the status of the PDFs manually to Mark as reviewed. This moves the files to the Reviewed/Ok folder in the Monsido UI.

For more information on the PDF accessibility scan service, see:

CommonLook.


Bulk Remediation Quotes and PDF Accessibility Checks

For accounts that are upgraded to include the PDF scanning tool, it is possible to do a bulk remediation quote to include all PDFs.

  1. Click to select All PDFs.

    Image that shows the location of the All PDFs option above the chart on the right-hand side.

    The menu expands.

  2. Choose one of the following bulk options:

    • Mark all as reviewed: Select this option to mark all PDF files as reviewed.

    • Request PDF accessibility check for all: Select this option to request a PDF accessibility check for all PDF files.

    • Request remediation quote for all: Select this option to request a remediation quote for all PDF files.

Contact Support for more information. PDF tracking allows users to see which files are remediated.


Additional information

For more information, see the User Guide chapters:

Configure Domain Scans

Scan Documents and Protected Pages

Scan with Source Code Exclude

Scan Single Pages.

For further assistance, contact the Monsido support team or use the Monsido chat and help features inside the application.

Image of the dashboard showing the locations of the Help Center buttons.

Contact us

Monsido, an Optimere brand:

San Diego, CA, USA

5880 Oberlin Dr,
San Diego, CA 92121, USA

Monsido US Support:+1 858-281-2185

Australia & New Zealand

Suite 2.04
80 Cooper St
Surry Hills, NSW 2010

Monsido APAC Support:+61 2 9051 0590

Copenhagen, Denmark

Borupvang 3
2750 Ballerup, Denmark

Monsido Europe Support:+45 89 88 85 05

London, UK

14 New Street
London, EC2M 4HE

Monsido UK Support:+44 20 8138 8450

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