Monsido

<b>Q.</b> How do I proceed if my scan keeps stopping before it finishes?

If this is not the first scan, the problem is in most cases due to post-processing. Rescan the website using the on-demand scan feature. If the problem persists,  contact our <a href="mailto:support@monsido.com" rel="nofollow noopener noreferrer" target="_blank">support team</a>.

It is possible that the scan has actually finished, but the data processing from the scanner to your tenant database has failed. Rescan the website using the on-demand scan feature. This process could take 2 hours or more to complete, especially for large domains.

See the following Monsido User Guide sections on scans:

- <a href="https://help.monsido.com/en/articles/5480962-configure-domain-scans">Configure Domain Scans</a>
  - <a href="https://help.monsido.com/en/articles/5525757-setup-source-code-exclude">Source Code Exclude</a>
  - <a href="https://help.monsido.com/en/articles/5543635-scan-protected-documents">Scan Password Protected and Internal Only Pages</a>
  - <a href="https://help.monsido.com/en/articles/5545572-single-page-scans">Single-Page Scans</a>
     

See also: <a href="https://help.monsido.com/en/articles/5638836-why-has-my-scan-stalled">Why has my scan stalled</a>?

If the problem persists,  contact our <a href="mailto:support@monsido.com" rel="nofollow noopener noreferrer" target="_blank">support team</a>. 

1. If this is not the first scan, the problem is in most cases due to post-processing. Rescan the website using the on-demand scan feature. If the problem persists,  contact our <a href="mailto:support@monsido.com" rel="nofollow noopener noreferrer" target="_blank">support team</a>.
    
2. It is possible that the scan has actually finished, but the data processing from the scanner to your tenant database has failed. Rescan the website using the on-demand scan feature. This process could take 2 hours or more to complete, especially for large domains.
    
3. See the following Monsido User Guide sections on scans:
    
   - <a href="https://help.monsido.com/en/articles/5480962-configure-domain-scans">Configure Domain Scans</a>
     - <a href="https://help.monsido.com/en/articles/5525757-setup-source-code-exclude">Source Code Exclude</a>
     - <a href="https://help.monsido.com/en/articles/5543635-scan-protected-documents">Scan Password Protected and Internal Only Pages</a>
     - <a href="https://help.monsido.com/en/articles/5545572-single-page-scans">Single-Page Scans</a>
        
4. See also: <a href="https://help.monsido.com/en/articles/5638836-why-has-my-scan-stalled">Why has my scan stalled</a>?
    
5. If the problem persists,  contact our <a href="mailto:support@monsido.com" rel="nofollow noopener noreferrer" target="_blank">support team</a>. 

Q. How do I proceed if my scan keeps stopping before it finishes?