Two-Factor Authentication (2FA) is one of the alternatives when it comes to Multi-Factor Authentication.
The user is only granted access by presenting 2 pieces of evidence (hence the Two-Factor).
In the case of our implementation, the 2 factors are:
A One-Time Password (OTP) that is generated through a third- party authenticator app (such as Google Authenticator).
With these two factors, knowledge (password) & possession (OTP), we increase the security of the user account.
This section gives instructions on how to set up 2FA on Monsido and how to use it to log in.
To enable 2FA on Monsido:
Click My Profile (your initials) in the upper right corner of the menu bar. The menu expands.
Click Edit my profile.
The My Profile page opens.
Click Setup in the Two-Factor Authentication section at the bottom of the window.
A message indicates if two-factor authentication is enabled or disabled.
Setup: Click to configure and enable or disable two-factor authentication.
A QR code page opens.
Scan the QR code with the authentication app on a second device.
A 6-digit code is sent to the device.
Enter the code into the space provided.
Note: This requires the user to have a TPA app installed such as Google Authenticator, Authy or Hennge OTP.
Click Save to save the changed settings.
Log in with 2FA
Follow the instructions on the screen.
Enter your email and password
Click Log In.
When you reach the Two- Factor Authentication screen, open your Authenticator app and enter the code shown under Monsido.
For more information, see the User Guide chapter:
For further assistance, contact the Monsido support team at firstname.lastname@example.org or via the Monsido chat and help features inside the application.
Monsido, Powered by CivicPlus
San Diego, CA, USA
5880 Oberlin Dr,
San Diego, CA 92121, USA
Australia & New Zealand
80 Cooper St
Surry Hills, NSW 2010
2750 Ballerup, Denmark
14 New Street
London, EC2M 4HE