Two-Factor Authentication

How to enable two factor login (2FA)

Updated over a week ago

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Two-Factor Authentication (2FA) is one of the alternatives when it comes to Multi-Factor Authentication.

The user is only granted access by presenting 2 pieces of evidence (hence the Two-Factor).

In the case of our implementation, the 2 factors are:

  • The password

  • A One-Time Password (OTP) that is generated through a third- party authenticator app (such as Google Authenticator).

With these two factors, knowledge (password) & possession (OTP), we increase the security of the user account.


This section gives instructions on how to set up 2FA on Monsido and how to use it to log in.

Enable/Disable 2FA

To enable 2FA on Monsido:

  1. Click My Profile (your initials) in the upper right corner of the menu bar. The menu expands.

    The location of the Profile button on the top right corner of the page in the main menu bar.

  2. Click Edit my profile.

    The location of Edit My Profile in the expanded menu.

    The My Profile page opens.

  3. Click Setup in the Two-Factor Authentication section at the bottom of the window.

    The location of the Setup button.

  4. A message indicates if two-factor authentication is enabled or disabled.

  5. Setup: Click to configure and enable or disable two-factor authentication.

    • A QR code page opens.

    • Scan the QR code with the authentication app on a second device.

    • A 6-digit code is sent to the device.

    • Enter the code into the space provided.

    • Click Submit.

    Note: This requires the user to have a TPA app installed such as Google Authenticator, Authy or Hennge OTP.

  6. Click Save to save the changed settings.

Log in with 2FA

Follow the instructions on the screen.

  1. Enter your email and password

  2. Click Log In.

When you reach the Two- Factor Authentication screen, open your Authenticator app and enter the code shown under Monsido.

Image showing the two-factor authentication setup screen.

For more information, see the User Guide chapter:

Additional Information

For further assistance, contact the Monsido support team at or via the Monsido chat and help features inside the application.

Image of the toolbar with the Help Center buttons highlighted.

Contact us:

Monsido, Powered by CivicPlus

San Diego, CA, USA

5880 Oberlin Dr,
San Diego, CA 92121, USA

Australia & New Zealand

Suite 2.04
80 Cooper St
Surry Hills, NSW 2010

Copenhagen, Denmark

Borupvang 3
2750 Ballerup, Denmark

London, UK

14 New Street
London, EC2M 4HE

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