Q. Where does Monsido house their infrastructure?
See the User Guide chapters:
IP Addresses used by Monsido:
United States & Canada
UK & Europe
Australia & New Zealand
About Data Hosting & Security
We use Google Cloud Platform as the hosting environment for our services.
Monsido crawls your public-facing websites and does not access or store any confidential data. The only data that Monsido stores (that may not be publicly accessible) are the names and email addresses of our customer's users, which we do not make publicly available. All data and backups collected will be kept for at least 30 days before being permanently deleted if and when the client exits, with the exception of logs.
Scanning public websites is done by both known and unknown crawlers every day. This is a part of the way the internet works. Google, Bing, and other search engines, as well as completely unknown companies, crawl websites to gather information and to monitor performance and the like. What Monsido does is entirely similar, and has no detectable effect on website performance.
Unless otherwise agreed upon, the location of customer data is based on the Monsido branch that your contract is with. This means that customer data for US Monsido offices and subsidiaries are processed and stored within the USA, customer data for AU Monsido offices and subsidiaries are processed and stored within AU, and customer data for EU and UK Monsido offices and subsidiaries are processed and stored within the EU.
Login credentials (name, email, one-way hashed password, and data-location id) are stored centrally in our login-service, which resides in the EU.
How does Monsido scan?
Monsido scans with a combination of dynamic discovery using breadth-first approach and XML sitemap if it is explicitly supplied or discovered through robots.txt.
What Is Required From an Implementation Perspective?
As long as it is internet accessible, nothing needs to be installed or added to your current infrastructure in order for Monsido to scan your website. Monsido's statistics and pages prioritized by number of views have a script which can be added to your Google Tag Manager.
If you opt to scan password-protected or otherwise restricted web pages or documents, and if this is permitted by the contract you signed with Monsido, you must make sure that the information in these web pages and documents is not confidential since Monsido can't guarantee the same level of security as you can.
For further assistance, contact the Monsido support team at email@example.com or via the Monsido chat and help features inside the application.