This article gives information about the Monsido IP Addresses used, Data Hosting, and Security policies.

IP Addresses

Data Hosting and Security

About the Monsido Scan

Monsido Policies

Additional Information

This section gives information about the IP addresses used by Monsido.

Monsido uses the Google Cloud Platform as the hosting environment for our services.

Monsido scans your public-facing websites and does not access or store any confidential data. The only data that Monsido stores (that may not be publicly accessible) are the names and email addresses of our customer's users, which we do not make publicly available. All data and backups collected will be kept for at least 30 days before being permanently deleted if and when the client exits, with the exception of logs.

Scans of public websites are done by both known and unknown crawlers every day. This is a part of the way the internet works. Google, Bing, and other search engines, as well as completely unknown companies, crawl websites to gather information and to monitor performance. What Monsido does is very similar, and has no detectable effect on website performance.

Unless otherwise agreed upon, the location of customer data is based on the Monsido branch that your contract is with. This means that customer data for the US Monsido offices and subsidiaries is processed and stored within the USA, customer data for AU Monsido offices and subsidiaries is processed and stored within AU, and customer data for EU and UK Monsido offices and subsidiaries is processed and stored within the EU.

Login credentials (name, email, one-way hashed password, and data-location id) are stored centrally in our login service, which resides in the EU.

Monsido uses the criteria as defined in the Google Cloud InfoType detector reference to identify potential data privacy security violations.

The Monsido crawler scans data as it finds it. This is normally breadth-first, for example, the scan starts at level 0 (the front page of the website) and proceeds to level 1 (pages that are accessed via links from the front page), and continues in this way. XML sitemap is occasionally used if this is explicitly supplied or discovered through robots.txt.

This section gives information about what is required from an implementation perspective.

As long as it is internet-accessible, nothing needs to be installed or added to your current infrastructure in order for Monsido to crawl your website. Monsido's statistics and pages are prioritized by the number of views have a script that can be added to your Google Tag Manager.

For more information, see the User Guide chapter:

Google Tag Manager/Monsido.

If you opt to scan password-protected or otherwise restricted web pages or documents, and if this is permitted by the contract you signed with Monsido, you must make sure that the information in these web pages and documents is not confidential since Monsido can't guarantee the same level of security as you can.

For more information, see the User Guide chapter:

Scan Protected Documents and Pages.

This section gives links to the Monsido policies and Statements:

For more information, see the Monsido website.

For more information, see the Monsido User Guide.

For further assistance, contact the Monsido support team or use the Monsido chat and help features inside the application.

See Monsido for Developers for documentation and advanced help files for developers.

Contact us

Monsido, an Optimere brand:

San Diego, CA, USA

5880 Oberlin Dr,
San Diego, CA 92121, USA

Monsido US Support:+1 858-281-2185

Australia & New Zealand

Suite 2.04
80 Cooper St
Surry Hills, NSW 2010

Monsido APAC Support:+61 2 9051 0590

Copenhagen, Denmark

Borupvang 3
2750 Ballerup, Denmark

Monsido Europe Support:+45 89 88 85 05

London, UK

14 New Street
London, EC2M 4HE

Monsido UK Support:+44 20 8138 8450